Shipping policy

Norcross Customer Policies
Norcross - Madagascar Group (NMG) Customer Policies

 

Shipping Policies

Customer Satisfaction Guaranteed Policy:
All product that leaves our facility is triple-checked for product and packaging concerns. However, from time to time, we still make mistakes. In the event your order is missing product, or product you received is not correct, please call us (520) 882-8884, as soon as possible, so we can correct the situation. Please note all products sold are natural stone and
the many variations of the stones produce different colorization and characteristics. All products are photographed to show best quality and items received may vary from the photos due to natural variation in the stones.

Order Processing Times & Order Delay Exceptions:
We take pride in our fast order processing. All orders are shipped within three [3] business days after it has been placed. In many cases, we usually ship faster.

 

There are two times every year when shipping might get slightly delayed:

Jan 20-Feb 21 during the Madagascar Minerals Gem Show in Tucson, AZ, and

Sept 1-17 during the Denver Gem and Mineral Show.

In the event that your order is delayed, beyond our stated policy, we will provide you with a gift to compensate for your inconvenience.

 

Expedited Shipping Policies

For clients selecting Overnight, 2-day or 3-day delivery options, please allow at least one complete business day for us to process the order.