Refund policy

 

Product Returns and Refunds Policy (RMA procedures)

In order to return product back to NMG, please first call us for eligibility in order to obtain an RMA #.

DO NOT RETURN PRODUCT WITHOUT AN RMA#. Doing so, might void your eligibility to obtain credit for returned goods.

We want you to be fully satisfied with every item you purchase. If you are not satisfied with an item that you have purchased, you may return the item at your expense within 30 days of receipt for a refund of the purchase price, minus the shipping and handling fees.

A restocking fee of 25% may apply for all items returned. The restocking fee will be waived

for the following reasons: Carrier damage/broken product, Receipt of an incorrect item.

Note: Items may be returned only after receiving prior approval.

Items must be returned fully intact and unmarred original packaging.

Any alteration of the product or packing in any form will disqualify it from being returned.

~ No exceptions ~

Refunds are processed within 30 days of receipt of order. Purchaser assumes all liability for return package. A refund or credit will not be processed if products are lost or broken during return shipping. Refund or credit will not be processed if you have not received, signed, and returned the provided RMA document. To avoid any loss, make sure to keep your tracking number, and insure the return package.

 

Product Breakage Policy

Unfortunately product breaks in transport from time to time. We cannot control the 3rd party shipping carrier (e.g. UPS or USPS), once we hand over the goods. We do our best job to ensure that goods are packaged appropriately. For this very reason we offer insurance options to protect your goods:

For web orders (www.MadagascarMinerals.com):
If you purchased shipping insurance from the shipping carrier of your choice, we provided you with the necessary details in order for you to process your claim with the shipping company.
If you require assistance, or have lost those details, please contact us.

For phone orders with NMG Protection Insurance:
If product arrived to you with damage, please first photograph the product along with original packaging. Email photos to sales@madagascarminerals.com. Please call us at 520-882-8884 to obtain RMA. If you declined NMG Shipping Insurance (optional, and recommended for orders >$100), you will not be eligible for credit on damaged goods.

For phone orders with insurance from the shipping carrier of choice:
If you chose the lower cost insurance option, with the shipping carrier itself, you will have to process your claim directly with that shipping company. If you cannot locate the details on this order, we will be happy to resend those details to you.

 

Double-Boxing Policy

Some of our products are delicate, and require 2nd box (double-boxing) packaging when shipped with a 3rd party shipping company (USPS, UPS).

Products purchased on the web site have these costs built into the dynamic shipping charges. All phone orders will have a $5/ box double-box charge, if required. Larger wholesale orders (>200 LBS) are typically shipped on pallets, and therefore do not require double boxing. We have been shipping worldwide for well over a decade, and have learned, many times, that it is
better to be safe than sorry.